Now Hiring

Experienced Estimator / CSR

compensation: Based on Experience
employment type: full-time

South Austin’s finest high-end bodyshop is looking for a smart, friendly and motivated Customer Service Representative with a minimum of 1 year writing estimates. Our Customer Service Representative plays an important part in the smooth running of the office. Growing as we speak and WE need YOU today! This is the perfect position for an Estimator CSR or former Body Tech.

You are a team player with a great attitude!

Required:

  • Must have at least 1 year experience in writing estimates.
    Must be knowledgeable in either Audatex or CCC One
  • Knowledge in Profit Net a plus
  • Knowledge of inside insurance claims is helpful

Responsibilities include:

  • Assist with estimating, inlining and processing supplements
  • Maintain relationships with customers
  • Complete other duties and projects as assigned

He/She will work closely with our Blueprinting / Estimators and will be responsible for daily contact with customers, insurance adjusters, vendors and others, both on the phone and in person. The right candidate will listen to the customer’s needs, provide them with a clear understanding of the collision repair/claim process while obtaining the information required to initiate the damage appraisal and repair, schedule the vehicle for damage appraiser.

Overview:

  • Follow up on all unclosed opportunities
  • Track and measure effectiveness of capture rate
  • Effectively negotiate damage reports with insurers
  • Maintain contact with the customer during the repair process
  • Confirm all financial arrangements with the customer
  • Verify accuracy of the final repair order
  • Manage the survey process with each customer
  • Must have excellent customer service skills
  • Good written and verbal communication skills
  • Follow up quickly and accurately with attention to detail
  • Team player
  • Respect and maintain our Mission and Core Values
  • Dedicated to creating an exceptional experience for our
    customers and employees

 click here to send your resume
directly to our GM, Tammie Harper

message from
chris raeder

Here in the state of Texas you have the right to decide where your vehicle is repaired. And you have the right to request ONLY original manufacturer parts be used in the repair. Here at Autocraft Bodywerks we ONLY use original parts to restore your vehicle to as close to showroom condition as possible. We are passionate about what we do and take pride in restoring automotive dreams every day.

Map & Directions

service hours

Monday-Friday 8 a.m. to 6 p.m.
Saturday 10 a.m. to 2 p.m.

Phone 512-441-7444
Fax 512-444-6061